Customer Help
Our support team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed and dispatch the same day so you can expect to receive your item(s) in 3-4 working days.
If you would like to create an account on our website simply click here.
If you would like to change your shipping address you can do so during checkout. If you want to change your shipping address after making an order please contact us and we will do our best to accommodate you.
We will email you periodically after your order has been placed to ensure you are kept up to date.
No. We do not store card information directly. Any card data stored will be handled by our payment processor.
We charge a standard 20% VAT on all items.
At the moment we only ship inside the UK.
We do our best to ship out all items in one package but unfortunately this may not always be possible.
If you need to swap an item
Returns and Exchanges
All items can be returned within 14 days in an unopened, unused condition & in the original packaging, for a full refund. The return postage cost is not covered by Random Collectables.
Please get in touch with us and we will be happy to help.
We are really sorry to hear this, please get in touch with us and we will be happy to help.
Please send all returns to: Random Collectables (Returns), 8-9 Bond Street, Weymouth, Dorset, DT4 8HT.
Please contact us and we will be happy to update your address as long as the items hasn’t already been shipped.
If the order hasn’t been dispatched we will be happy to change or cancel an order.
Unfortunately not. Allot of our items are one-off’s and as such are difficult to restock.
